High-street law revolution must focus on customer satisfaction – The Guardian

“The fabled high-street network of law firms is in danger. The threats are piling up – legal aid cuts, ‘Tesco Law’, being thrown off mortgage lenders’ panels and difficulties securing indemnity insurance to name just four. Access to justice, we are repeatedly told, is in peril.”

Full story

The Guardian, 31st August 2010

Source: www.guardian.co.uk

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