Consumer expectation the vital element in contract fairness, says OFT – OUT-LAW.com

“Companies whose small print changes the basis of consumer deals will face investigation by consumer regulator the Office of Fair Trading (OFT), it has said. According to the OFT, one in five consumers had experienced a contract problem in the last year.”

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OUT-LAW.com, 24th February 2011

Source: www.out-law.com

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